Terms of Service

These Terms of Service ("Terms") govern all business transactions, product purchases, and contractual relationships between BKM Engineering Plastics Co., Ltd. ("BKM," "we," "us," or "our"), headquartered in Qingdao, China, and any customer, buyer, distributor, contractor, or OEM partner ("Client," "you," or "your") who engages with our products or services.

BKM was established in 2000 and has over two decades of experience manufacturing HDPE and UHMWPE industrial plastic systems. Our products are exported to more than 60 countries and are used in demanding industrial environments worldwide.

All quotations issued by BKM are valid for 30 calendar days from the date of issue unless otherwise specified in writing. Quotations are subject to change based on material market conditions, exchange rate fluctuations, or updated client specifications.

An order becomes binding upon BKM's written confirmation. BKM reserves the right to decline or modify any order prior to issuance of a formal order confirmation. For custom product orders, production will only commence after:

• Written confirmation of technical specifications and drawings
• Receipt of agreed deposit payment (typically 30-50% of total order value)
• Client approval of any pre-production samples, where required

Order cancellations for custom products after production commencement may result in forfeiture of the deposit and reimbursement of any additional production costs already incurred by BKM.

All prices are quoted in United States Dollars (USD) unless otherwise agreed in writing. Prices are exclusive of freight, insurance, import duties, customs clearance fees, and applicable taxes unless explicitly stated otherwise.

Standard payment terms require a 30% deposit upon order confirmation and the remaining 70% balance prior to shipment, unless alternative terms are agreed in a signed contract. Late payments may incur interest charges at 1.5% per month on outstanding balances.

BKM reserves the right to suspend production or withhold shipment in the event of overdue payments without liability for resulting delays.

BKM ships products from our manufacturing facility in Qingdao, China. All delivery timelines are estimates and commence from the date of production confirmation and receipt of required deposit. Typical lead times range from 15 to 45 business days depending on product type, order volume, and customization requirements.

Unless otherwise specified, all shipments are made on FOB Qingdao terms (Incoterms 2020). Risk of loss or damage passes to the Client upon handover to the first carrier. BKM can assist in coordinating freight forwarding and export documentation upon request.

The Client is responsible for all import duties, customs clearance procedures, and local compliance requirements at the destination country. BKM provides standard export documentation including commercial invoices, packing lists, and certificates of origin as required.

BKM maintains strict quality control throughout all stages of manufacturing. Our products comply with relevant international standards including RoHS environmental regulations and FDA requirements for applicable food-grade materials.

Manufacturing tolerances are maintained at ±0.1 mm for precision-machined components. Standard sheet products are manufactured within tolerances specified in BKM's product data sheets. All products undergo final inspection prior to shipment including dimensional verification, visual inspection, and packaging checks.

Clients requesting deviations from standard specifications must provide written technical documentation prior to order confirmation. BKM reserves the right to assess feasibility and adjust pricing accordingly for non-standard specifications.

BKM warrants that all products are free from material defects and manufactured in accordance with agreed specifications at the time of shipment. The standard warranty period is 12 months from the date of delivery unless otherwise specified in the product documentation or purchase agreement.

Warranty claims must be submitted in writing within the warranty period and accompanied by photographic evidence, product identification, and a description of the alleged defect. BKM's obligation under warranty is limited to, at BKM's sole discretion:

• Replacement of defective products or components
• Repair of defective products at BKM's facility
• Issuance of a credit note for the value of defective goods

To the maximum extent permitted by applicable law, BKM's total cumulative liability to the Client for any claims arising out of or related to any order, product, or these Terms shall not exceed the total value of the specific order giving rise to the claim.

BKM shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of business opportunity, project delays, or third-party claims, even if BKM has been advised of the possibility of such damages.

The Client assumes full responsibility for ensuring that BKM products are used in accordance with applicable local safety regulations, load ratings, and installation requirements. BKM's technical documentation and load specifications are provided as guidelines and do not constitute a guarantee of performance under all site conditions.

BKM shall not be liable for any failure to perform its obligations under these Terms where such failure results from Force Majeure events. In such cases, BKM will provide prompt written notice and will use commercially reasonable efforts to resume performance as soon as practicable.

All intellectual property rights in BKM's product designs, manufacturing processes, technical documentation, catalog materials, trademarks, and trade names remain the exclusive property of BKM. No license or right is granted to the Client to use BKM's intellectual property other than as necessary to use the purchased products.

Where the Client provides technical drawings, specifications, or design files for custom product manufacturing, the Client warrants that such materials do not infringe any third-party intellectual property rights. The Client agrees to indemnify and hold BKM harmless from any claims arising from such infringement.

BKM retains the right to use non-confidential project references, product photographs, and application case studies for marketing and promotional purposes, unless the Client provides written objection prior to order placement.

Both parties agree to maintain the confidentiality of any proprietary business information, technical data, pricing structures, and project details exchanged during the course of their business relationship. Confidential information shall not be disclosed to third parties without prior written consent from the disclosing party.

This confidentiality obligation survives the termination of any business relationship or purchase agreement for a period of three (3) years following the last transaction between the parties.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law or regulatory authority, provided that the disclosing party provides prompt written notice where legally permissible.

These Terms and all transactions between BKM and the Client shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

In the event of any dispute arising from or relating to these Terms or any transaction hereunder, the parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice of the dispute.

If negotiation fails to resolve the dispute, either party may submit the matter to arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its arbitration rules then in effect. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on both parties.

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions, concerns, or requests regarding these Terms of Service, or if you wish to submit a warranty claim or formal dispute notice, please contact BKM through the following channels:

BKM reserves the right to amend these Terms at any time. Updated Terms will be published on our official website. Continued business engagement following the publication of updated Terms constitutes acceptance of the revised Terms.